How to delete your data
Last updated: 26 October 2026
This page explains how to disconnect your TikTok, Instagram, Facebook Page or YouTube channel from Nine Scrolls (Echo), including accounts connected on StyloProp (agents.styloprop.sg), and how to have your data deleted.
1. Delete my data now
2. Or disconnect in Echo or StyloProp
- Open your Echo page (the private link Nine Scrolls sent you), or, if you are a StyloProp agent, sign in at agents.styloprop.sg and open Social accounts.
- Press Disconnect next to TikTok, Instagram, Facebook or YouTube.
We delete that account's access tokens and its post numbers at once and stop all posting to it. For TikTok, Facebook and YouTube we also cancel the access on their side.
3. Remove Nine Scrolls in the app
- TikTok: Profile → Menu → Settings and privacy → Security and permissions → Apps and services permissions → Nine Scrolls Echo → Remove access.
- Instagram: Profile → Menu → Settings and activity → Website permissions → Apps and websites → Active → Nine Scrolls Echo → Remove.
- Facebook: Settings and privacy → Settings → Apps and websites (under Your activity / Business integrations for Pages) → Nine Scrolls Echo → Remove.
- YouTube (Google): myaccount.google.com/connections → StyloProp / Nine Scrolls Echo → Delete all connections.
After you remove access, we can no longer read or post to that account. When you remove Nine Scrolls in your Instagram or Facebook settings, Meta tells us automatically and we erase that account's tokens and details.
4. Ask us by email
No access to your email, or want ReplyMate data deleted too? Email [email protected] with the subject "Data deletion request", your business name and the TikTok, Instagram, Facebook Page or YouTube channel name. You can also send the same on WhatsApp to Nine Scrolls.
We check that the request comes from the account owner (we never ask for passwords or codes), then within 30 days we delete:
- access tokens and the account details we got from TikTok, Meta or Google (user ID, name, profile picture);
- the list of your posts and their counts (views, likes, comments, shares, watch time);
- videos, captions and drafts we hold for you;
- ReplyMate messages and customer records, if you ask for those too.
We send you a confirmation with a reference number when it is done. Invoices and payment records are kept for 5 years because Singapore law requires it. Posts already published on TikTok, Instagram, Facebook or YouTube stay there until you delete them in the app.